Partner with Fractional COO & Integrator resources in your firm
Enhancing Your RIA Operations into A Competitive Advantage
Whether you’re preparing to exit your firm, acquiring another practice, or merging multiple books of business, one thing is clear—your operations need to be rock solid.
We understand the complexities involved in each of these transitions. From optimizing workflows and aligning teams to integrating technology and scaling your firm. We specialize in ensuring your firm’s operations are efficient, scalable, and prepared for whatever comes next.
Solutions for your stage of growth, scale or exit.
If you’re preparing for an EXIT you might say, “We’ve been thinking about succession planning, but it’s not urgent.”
This signals a deeper issue—delaying the operational changes necessary to maximize your firm’s value could cost you big when it’s time to sell or transition out.
The balance is how to secure the highest value of the business while preparing “to” make an exit.
We understand that “transitioning” is a process, highly personal and very complex.
We help EXIT-ING advisors optimize current processes, improve team efficiency, and ensure your firm is attractive to buyers, with the systems in place to guarantee a smooth handover and preserve your firm’s long-term value.
Top 3 Reasons Advisory Practices Don’t Get The Multiple They Desire
- Low adoption of technology across the firm.
- An aging client base with low recurring revenues
- Lack of rinse repeat systems that can be replicated
You might be thinking, “We’re growing, but it’s hard to keep up with demand.”
If you’re acquiring another practice, this feeling can quickly escalate into chaos without streamlined processes in place. We assist in integrating the acquired business seamlessly into your existing systems, from technology to team alignment, so you can scale efficiently without sacrificing service quality or profitability.
Instead of putting out fires, you could be spending your time continuing to grow your firm, knowing your operations are running smoothly in the background.
Top 3 Reasons CLIENTS Leave In An Acquisition
- No transition plan for your client service delivery to the new owner
- Lack of communication in the transition process
- Not informing the new buyer of your current culture and services plan
Does this sound familiar? “We’re still getting used to this new software,” signaling that your tech stack and workflows are disjointed. Merging multiple client books means unifying operations into one cohesive system—a challenge that can feel overwhelming.
We specialize in optimizing technology utilization and client service workflows, so your merged operations can come together smoothly, delivering consistent, high-quality service to clients while avoiding operational bottlenecks. We help you coordinate your teams so that everyone knows what to do and when.
Top 3 Reasons TEAMS Leave In A Merger
- Chaotic operations under the combined operations
- Lack of communication around expectations
- Lack of training on established systems, processes
Managing a family office comes with unique challenges—disorganized workflows, inefficient communication, and outdated technology can slow down operations and compromise the high level of service your clients expect.
From streamlining internal processes to integrating scalable technology, we ensure your family office runs smoothly and efficiently. With our support, you can enhance client satisfaction and eliminate operational bottlenecks.
Top 3 Reasons Family Offices Fail In Service Delivery
- Chaotic operations and client service delivery
- Lack of coordinated efforts between multiple service offerings
- Lack of training on established systems, processes to deliver at a high level
Ready for clear direction, guidance and clarity? Schedule Your Discovery Call.
Our Solutions
Here’s how our fractional and interim solutions help you succeed
Hands-on and in-depth
Fractional COO & Operations Manager
You need a strong 2nd in command, but there’s no promising candidate who understands RIA Operations in sight? And the workload doesn’t justify a full-time COO yet. Or you have someone in the COO or Operations Manager role, but they are under-trained and need support. Need someone to bridge a gap between position holders? You’re in luck, we can serve as the Fractional resource you need.
Our engagements span from defined projects to long-term partnerships where improving your operations is the priority.
These deliverables will help you along the way
We work in your environment, virtually to create financial services specific and actionable deliverables that have a real impact in your advisory firm. Here are some of our favs!
Standard Operating Procedures
Workflow Design
Digitized Processes
Job Descriptions
Project Management Tools
Organizational Structure
Client Retention Programs
Client Onboarding Plans
Client Segmentation Maps
Objectives and Key Results
Recruiting (Through Strategic Partners)
Client Service Roadmapping
Tech Stack Review
Target and Performance
Book a free 15-minute discovery call
Here’s some of our most popular services and how we improve your RIA operations
Process Improvement and Client Onboarding Strategy
Process Improvement
We work with you to identify the core onboarding processes where you lose time and money. We map and analyze the status quo with all stakeholders and team members. We then drill down into the root causes of the process and workflow issues. This allows us to develop new client onboarding and specific solutions that boost process efficiency. We take into account your technology stack, custodian(s) and how it aids in the efficiency of your processes. This is all done for happier employees, less headaches, the compliance box checked, satisfied clients and ultimately more operational peace and profits.
New Client Onboarding Process Design
Implementing new service offerings, or just need to formalize your existing operations? Our team of experts design new RIA operational processes with you or update existing ones. In line with your culture, service delivery expectations and positioning. As detailed as needed, yet simple and streamlined as possible. You can experience peace of mind that your new processes and workflow steps will start on the right foot.
Documentation
Your processes need to be documented, for easier onboarding, higher execution quality and faster improvement. Our team of RIA and Wealth Management Operations Experts helps you identify the right approach to implementation. Be it a more principle-based approach, developing standard operating procedures (SOPS) or a company training site as you prepare to hire. We make sure everyone on your team can find the information they need quickly.
Continuous Improvement
Tired of having to fix everything yourself? Our team can help you set up simple, yet powerful continuous improvement framework. We help your team to adopt the right mindset and use your tools the right way. We introduce the change management process early on for buy-in. This helps you to know that everyone in the business is constantly working on improving the way you operate. They have a vested interest in making the business flow better. It becomes a win-win for everyone.
Popular Technologies Our Clients Use
We’re familiar with most of the tech platforms out there and our solutions are not dependent on one particular tech stack. We realize that beyond the popular choices below are where the “divergence of technology” happens quickly and broadly across firms we work with.
What this means is that you can have something completely different than what’s listed below and there is still a good chance we will be able to help you. Our solutions are adaptable to any current technology environment.
Answers to Common Advisor Practice Management Consulting
Frequently Asked Questions
About Fractional COO services for RIAs
Our typical wealth management advisory clients are between 3 and 20 employees. These firms are managing assets in the range of $200M+ (AUM).
We’ve worked with smaller and larger companies than stated here. Just reach out and we can assess together if it’s a good fit for us to work together.
RIA operations consulting is geared towards helping wealth management firms establish the right structures for growing businesses. It allows you to streamline your people, processes and tools to make sure that you have a stable basis for long term growth. It also includes implementing strategy execution frameworks as well as looking at financials where necessary. Lastly, we gear all our efforts towards making your advisory practice more manageable and scalable, and helping to develop complete business reliability. Leadership can feel confident the infrastructure of the business can handle growth and continue to deliver high levels of client service.
The return on investment in working with us depends a lot on the size of your current operations and growth plans. If we are able to improve your process efficiency by 10% and increase your output, the impact will be much higher if you do $2M in revenue than if you only have $200,000 USD in revenue. In general, we are only taking on projects with a clearly positive business case for the client.
Short projects can be as fast as 2-3 months, where longer term projects can last up to 12-18 months. It all depends on what you need and what level of operational challenges your firm is facing.
We are a virtual consulting firm. Our collaboration tools are mainly Zoom for regular calls, Google Suite for collaboration and Email for communication. Sessions are booked seamlessly through Once Hub and documentation requests happen via Dropbox. We work closely with CEOs and Founders, other stakeholders and also involve their teams in the process.
That depends on what you need. If you need us to, we get our hands dirty: Working with your teams, auditing SOPs, implementing tools, drafting workflows and so on…
Alternatively, we operate in an consulting setup where we have weekly meetings, discuss the next steps and you execute yourself. You choose the engagement type that makes most sense for your situation and the outcome you’re looking for.
Expect a least 1-2 weekly calls plus some time for reviewing our deliverables. Some weeks require more of your time than others. We will also pull your team into this process so that everything doesn’t fall on you.
That depends on the scope of our engagement and scope of work (SOW). A few examples are org-structures and job descriptions, business systematization framework, new client onboarding workflows, nurture sequences, etc.
Please note: We pride ourselves on creating actual change in your organization, not only just sending you documents. Once deliverables are sent to you, we will help you understand how to incorporate the new materials into your business.
We understand our direct superpowers and bring in software and technology consultants to handle this. Inquire for more information and learn about the software solutions our partners work with.
We can help with the underlying job descriptions for the positions needed on your wealth management team. For the actual sourcing and recruiting of talent, we rely on capable partners that we happily refer you to. Our network is vast and can connect you with the right partners to expand your team.
You can sign up for our pre-defined consulting package that is derived from years of experience in helping RIAs and Wealth Management firms be successful. The first step is to book a discovery call.
Our financial services clients are usually in the low-to-mid 7 figures in revenue and are in growth mode. We work with clients who identify as service based companies, including Financial Advisors, Tax Professionals, Insurance, Wealth Management firms, including hybrid firms. Firms in active M&A or Succession scenarios can also benefit from working with us to fine tune their operations.
That depends on your scope of work (SOW). We only take on projects that have a favorable ROI for the client. Find out what your scope is by booking a first discovery call. We would be happy to share available options based upon your needs.
